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Customer Service Support

Customer and Technical Service Support
Teleperformance Philippines
Expedia, Inc

a. Tier I Support
— Assists customers over the phone (answering questions, booking, flight exchange, refund, etc.)
— Resolve customer complaints via phone like calling vendors (hotels, airlines, car rentals, activities, etc)

b. Tier II Support
—Assists Tier I agents to help resolve customer complaints
— Provide Tier 1 support on internal and customer-facing tools
— Assists in Flight Exchange and Refunds using the GDS System
— Receives escalated customer calls

Skills & Expertise

Customer ServiceHelp DeskHotelsMicrosoft Exchange ServerPhone SupportSystems EngineeringTooling Design

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