I deliver comprehensive, premium Customer Support tailored for corporate clients in AI services, media intelligence, B2B technology, and startups. With years of hands-on experience as a Client Services Manager and Account Coordinator, I handle everything from initial onboarding and inquiry resolution to after-sales follow-up, ensuring seamless experiences that turn challenges into long-term loyalty.
My services include:
- Rapid Issue Resolution: Investigating and fixing technical glitches, service discrepancies, or process bottlenecks using analytical tools like PowerBI for data-driven insights—delivering solutions 20% faster than average through proactive communication.
- Account Management Excellence: Managing new and existing B2B portfolios with CRM expertise (Salesforce, Bitrix24, Oracle Siebel), coordinating payments, contracts, and stakeholder alignment across sales, IT, and support teams.
- Multichannel Support: mail triage, live chat escalation, phone consultations, and ticket management via Jira, Asana, Slack, and Microsoft Teams—maintaining 98%+ satisfaction rates by personalizing responses to client tone and needs.
- Onboarding & Relationship Building: Streamlining new client setups, translating complex product specs, and conducting market research to identify upsell opportunities, fostering retention and growth.
What sets me apart? My unique blend of technical proficiency (AI content classification, workflow diagrams) and soft skills (cross-cultural communication from UK, Ukraine, China, Spain experience) ensures I not only solve problems but anticipate them. Unlike generic support, I bridge departments for comprehensive fixes, provide customized reports, and leverage a Master's in Public Administration for strategic stakeholder management. Clients praise my detail-oriented approach that minimizes downtime and maximizes ROI - let's elevate your support game today!