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Skills

  • Client Development
  • Client Issue Resolution
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Service
  • Customer Service Management
  • Relationship Management
  • Salesforce

Services

  • Customer Service

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    I deliver comprehensive, premium Customer Support tailored for corporate clients in AI services, media intelligence, B2B technology, and startups. With years of hands-on experience as a Client Services...

    Client DevelopmentClient Issue ResolutionCRMCustomer Experience ManagementCustomer Retention

About

High-skilled Customer Support Specialist, Coordinator & Virtual Assistant

I'm a client-focused professional with extensive experience delivering top-tier customer support and account management for corporate clients in AI services, media intelligence, B2B tech, and startups. I thrive on resolving complex issues swiftly, building lasting relationships, and driving success through proactive stakeholder coordination, seamless onboarding, and personalized solutions that exceed expectations.

My expertise shines in:

+ Customer Support & Account Management: Expertly handling inquiries, sales, payments, and after-sales support for new and existing B2B accounts—ensuring every request is resolved with precision and turning challenges into loyalty.

+ Stakeholder Coordination: Aligning cross-functional teams, project managers, and IT to deliver flawless results and foster strong partnerships.

+ Content & Product Marketing: Crafting compelling content for websites/apps, organizing events, and creating data-driven reports (PowerBI) that boost leads and market impact.

Proficient in CRM (Salesforce, Bitrix), project tools (Jira, Asana), and Microsoft/Google suites. With a Master's in Public Administration, I'm passionate about empowering your business—let's achieve outstanding results together!

Work Terms

Variable to suit your needs.