Organized, flexible and devoted Service Desk Manager who constantly strives to the highest level of customer service through efficient team and customer account management. Friendly and willing to help at all times, dedicated to providing excellent customer experience.
Started 10 years ago as Technical Support Specialist, then evolved to Support Coordinator role. After some time, took over the Applications (Internal Systems) Management function and working as Service Desk Manager in the last 4 years.
Delivers better personal and team performance by listening, providing constructive feedback, mentoring and motivating. Delivers better outcomes performance by implementing operational and procedural improvements.
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