As a Senior Customer Support Specialist with over 5 years of hands-on experience, I provide reliable, efficient, and human-first customer service tailored to your brand's voice and business goals. I’ve supported global companies across the fintech, travel, and iGaming industries—including Booking.com, and Paddy Power Betfair—resolving everything from high-volume inquiries to executive-level escalations.
Customer Support Across Channels: Messages, live chat, phone, and social media
Escalation Management: Professional handling of sensitive or high-priority cases
Social Media Customer Service: Managing and responding on platforms like Facebook, Twitter, Instagram, and TikTok
CRM & Tools Expertise: Sprinklr, Zendesk, Freshdesk
Team Support: Mentoring agents, leading training sessions, and improving internal processes
Reporting & Feedback: Creating performance reports and sharing insights with stakeholders
Digital Support Tasks: With a postgraduate diploma in Digital Marketing, I can also assist with content ideas, basic social media management, and brand communication strategies
What I Offer Beyond the Basics
A mix of proven experience, customer psychology, and a habit of doing things right. I’ve supported global brands in high-stakes environments, turning complex issues into seamless resolutions while protecting brand reputation at every touchpoint. My background in digital marketing allows me to see the full customer journey—not just the ticket in front of me. I communicate with clarity, empathy, and purpose, using strategies that build trust and reduce friction. I believe in honesty, reliability, and keeping my word.