Customer Support That Builds Loyalty — Honest, Reliable, and Always Human

I’m a customer support professional with over five years of experience helping global brands like Booking.com, and Paddy Power Betfair deliver thoughtful, efficient, and human-centered service. I’ve supported customers across chat, phone, and social media—resolving everyday questions, managing executive-level escalations, and helping teams improve their customer support skills.

Alongside my customer support work, I also bring a strong foundation in digital marketing. I hold a Postgraduate Diploma in Digital Marketing from the Digital Marketing Institute, where I gained valuable insights into content strategy, SEO, social media marketing, and campaign planning. Thanks to this background, I’m also able to support junior-level social media management tasks such as content creation, community engagement, and platform reporting.

My core values are honesty, transparency, and keeping my word. I believe great customer service isn't just about solving problems—it's about building trust. I appreciate working with people who value kindness, loyalty, and clear communication on both sides.

Outside of work, I’m always looking for ways to grow—whether that’s learning something new, building better habits, or exploring the world around me. I'm passionate about creating positive experiences, both for customers, the teams I work with and myself.

Work Terms

-- Hours of Operation
Available after 15:00 CET (Amsterdam time), which is:

9:00 AM – onwards (Eastern Time – US)
6:00 AM – onwards (Pacific Time – US)

Payment Terms: Preferred payment methods: Bank Transfer or Revolut.

Communication Style: I'm available to communicate through Guru's platform or Whatsapp until we reach an agreement. I believe in being clear, responsive, and proactive in all interactions.