Looking for a reliable, bilingual professional to handle your customer support and administrative tasks remotely? You're in the right place.
With 6 years of experience in customer-facing roles — including 2 years as a Customer Support Specialist at Microsoft Advertising in Germany — I provide high-quality, bilingual (French/English) customer support and virtual assistance to businesses of all sizes, from startups to established companies.
I bring international experience, a proactive mindset, and a structured approach to every mission. Whether you need someone to manage your customer inbox, handle support tickets, or keep your back office running smoothly, I've got you covered.
🎯 What I Can Do For You
Customer Support (FR/EN)
- Support in French and English
- Ticket management and resolution
- Customer complaint handling and follow-up
- Customer satisfaction monitoring and reporting ...
Virtual Assistance
- Inbox and calendar management
- Administrative follow-up and reporting
- Document drafting and proofreading (FR/EN) ...
✅ Why Work With Me
- Native French speaker, fluent in English — no language barrier, ever
- Experienced in international and multicultural environments
- Comfortable with remote-first workflows and async communication
- Fast response time and strong attention to detail
- Reliable, structured, and proactive — I flag issues before they become problems
- Available for both short-term projects and long-term collaborations
- Proper invoicing as a registered French freelancer