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Skills

  • Administrative Assistant
  • Advertising
  • Client Development
  • Client Issue Resolution
  • Customer Experience Management
  • Customer Satisfaction
  • Customer Service Management
  • English Language
  • Office Assistant

Services

  • Customer Support & Virtual Assistant

    $20/hr Starting at $150 Ongoing

    Dedicated Resource

    Looking for a reliable, bilingual professional to handle your customer support and administrative tasks remotely? You're in the right place. With 6 years of experience in customer-facing roles — including...

    Administrative AssistantAdvertisingClient DevelopmentClient Issue ResolutionCustomer Experience Management

About

Bilingual FR/EN Customer Support & Virtual Assistant | 6 Years Exp. | Microsoft Advertising Background | Remote-Ready

I'm Mélanie, a bilingual French/English customer support specialist and virtual assistant based in France. With 6 years of experience — including 2 years as a Customer Support Specialist at Microsoft Advertising in Germany — I help businesses deliver great customer experiences, entirely remotely.

I handle live chat support, ticket management, inbox management, FAQ creation, calendar management, data entry, and document drafting in both French and English.

My international background (Germany, Australia, New Zealand) has made me highly adaptable, autonomous, and comfortable in multicultural remote environments.

I'm registered as a micro-entrepreneur in France and issue proper invoices.

Fast, reliable, and proactive — I treat your customers like my own. Currently available. Message me and I'll reply within 24 hours.

Work Terms

Rate: $20/hour. Fixed-price quotes available for defined projects.
Hours: "Mon–Fri, 9am–6pm CET. Flexible for other time zones.
Communication: Response within 24h on business days, via Guru messaging or your preferred tool (Slack, Teams).
Kickoff: Every project starts with a clear brief and scope agreement before work begins.
Confidentiality: Full discretion guaranteed. NDA available on request. GDPR compliant.
Cancellation: 48h notice for hourly contracts. Fixed-price projects billed pro-rata on cancellation.
Invoicing: Issued through my registered French micro-enterprise.