I am your people loving, excel addicted, inbox zero aficionado, who isn’t ashamed to admit that I obsess over which software is most efficient to sync my google docs with click funnels and Typeform. As a manager / customer service representative with over 7 years of experience, my expertise lies in skillfully in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer retention and growth. My additional talents in communication, creative development, and problem-solving position me to make a significant contribution to your team.
Moreover, I’ve worked in a remote position for two years- as a web designer (HTML, CSS, SCSS, Adobe Suite), creating support content, responding to clients, managing emails and making funnels to reach out to both warm and cold leads. In addition, I have experience with CRM’s and ESP’s like Salesforce, Mailchimp, Zendesk, iXact and Quickbooks. In addition, I'm currently taking courses to increase my competency with Primavera 6 and Advanced Excel/Database courses
• Overseeing day-to-day customer-facing operations and office management for small businesses, a state university and non-profits—including relationship management, event coordination, staff training, and social media engagement
• Maintaining over a 92% customer satisfaction rate with Enterprise, dealing with over 100 customers per day
• Creating emails and funnels that increased customer engagement and retention by 20% as well as, selling my own web services
• Working with a team to create new onboarding procedures for a non-profit in Ghana, West Africa as well as, managing orientations and helping with day-to-day operations
Commensurate with my experience, I have a solid educational foundation with a graduate degree in Public Administration with a concentration in Computer Systems.
Thank you for your time and consideration!