Troubleshooting ● Communication ● Customer Service Results driven and energetic professional looking for a position as a Help Desk Technician utilizing: • 12+ years of combined work experience in diverse service desk roles, technical support and customer service • Highly skilled in responding to tickets generated by users in a timely manner • Demonstrated ability to diagnose and fix problems of operating systems • Track record of working with end users and providing Tier 2 and Tier 3 support • Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support