Results-driven IT professional with Google IT Support Professional Certifications offering comprehensive remote technical support services. I specialize in troubleshooting hardware and software issues, configuring and securing network environments, delivering end-user training, and maintaining system stability across diverse platforms.
My technical expertise includes Windows, Linux, and macOS systems, command-line operations, Active Directory management, cloud-based services, and core networking protocols (TCP/IP, DHCP, VPN, VLANs). I also have hands-on experience with ticketing systems, remote desktop tools, and infrastructure documentation.
Leveraging 7+ years of client-facing experience, I combine deep technical knowledge with clear communication and structured problem-solving to deliver efficient, user-focused IT solutions — whether resolving incidents, optimizing workflows, or guiding non-technical users through complex setups.