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L2 Technical Support Representative

$6/hr Starting at $26

  • Objection Handling
  • Appointment Confirmation & Coordination
  • Administrative Support
  • Problem Solving
  • Team Collaboration
  • Microsoft Office Suite
  • Google Workspace
  • Knowledgeable in
  • MATLAB, C++, and
  • AutoCAD
  • Appointment Setting
  • Outbound Calling
  • Cold Calling
  • CRM Management
  • Follow-Up Management
  • Prospect Qualification
  • Calendar Scheduling
  • Data Entry
  • Salesforce Lightning
  • Proficient in Canva
  • Utilization of Canva AI
  • Communication Skills
  • Relationship Building
  • Sales Support
  • Time Management
  • Client Relationship
  • Management
  • Active Listening
  • Multitasking
  • Sales Reporting and
  • Product Inventory
  • Fundamentals of Cybersecurity
  • Fundamentals of Network Basics


  • Provided Level 2 Technical Support for POS systems and fuel pump operations, troubleshooting hardware, software, network, and transaction-related issues. Resolved escalated incidents through remote support, minimizing downtime and ensuring operational continuity.
  • Communicated regularly with customers, field technicians, and internal teams to gather information, provide updates, coordinate service activities, and ensure timely resolution of support requests.
  • Managed incident tracking, ticket documentation, follow-ups, and escalation handling using ServiceNow and Jira, ensuring accurate records and effective communication throughout the support process.
  • Conducted remote diagnostics and system assessments to identify issues, determine root causes, and coordinate appropriate solutions with relevant teams and service personnel.
  • Supported the scheduling and coordination of field service appointments, assisting technicians with installation, maintenance, repair, and configuration activities while ensuring adherence to service standards.
  • Served as a primary point of contact for escalated customer concerns, providing professional assistance, setting expectations, and maintaining consistent follow-up until issues were resolved.
  • Maintained detailed documentation of customer interactions, technical findings, service requests, and resolutions, contributing to knowledge sharing, process improvement, and efficient workflow management.
  • Demonstrated strong communication, problem-solving, and relationship-building skills while managing multiple cases, prioritizing urgent requests, and ensuring positive customer experiences.
  • Troubleshoots transactions, device settings, reports, and system performance issues
  • Handles escalations, log analysis, and support via calls, chat, and email
  • Assists with cabling, ports, terminals, and switch configurations
  • Verifies inventory, sales records, and transaction accuracy
  • Collaborates with network, ISP, and third-party providers
  • Supports agents and manages complex issues as part of the Escalation Team

About

$6/hr Ongoing

Download Resume

  • Objection Handling
  • Appointment Confirmation & Coordination
  • Administrative Support
  • Problem Solving
  • Team Collaboration
  • Microsoft Office Suite
  • Google Workspace
  • Knowledgeable in
  • MATLAB, C++, and
  • AutoCAD
  • Appointment Setting
  • Outbound Calling
  • Cold Calling
  • CRM Management
  • Follow-Up Management
  • Prospect Qualification
  • Calendar Scheduling
  • Data Entry
  • Salesforce Lightning
  • Proficient in Canva
  • Utilization of Canva AI
  • Communication Skills
  • Relationship Building
  • Sales Support
  • Time Management
  • Client Relationship
  • Management
  • Active Listening
  • Multitasking
  • Sales Reporting and
  • Product Inventory
  • Fundamentals of Cybersecurity
  • Fundamentals of Network Basics


  • Provided Level 2 Technical Support for POS systems and fuel pump operations, troubleshooting hardware, software, network, and transaction-related issues. Resolved escalated incidents through remote support, minimizing downtime and ensuring operational continuity.
  • Communicated regularly with customers, field technicians, and internal teams to gather information, provide updates, coordinate service activities, and ensure timely resolution of support requests.
  • Managed incident tracking, ticket documentation, follow-ups, and escalation handling using ServiceNow and Jira, ensuring accurate records and effective communication throughout the support process.
  • Conducted remote diagnostics and system assessments to identify issues, determine root causes, and coordinate appropriate solutions with relevant teams and service personnel.
  • Supported the scheduling and coordination of field service appointments, assisting technicians with installation, maintenance, repair, and configuration activities while ensuring adherence to service standards.
  • Served as a primary point of contact for escalated customer concerns, providing professional assistance, setting expectations, and maintaining consistent follow-up until issues were resolved.
  • Maintained detailed documentation of customer interactions, technical findings, service requests, and resolutions, contributing to knowledge sharing, process improvement, and efficient workflow management.
  • Demonstrated strong communication, problem-solving, and relationship-building skills while managing multiple cases, prioritizing urgent requests, and ensuring positive customer experiences.
  • Troubleshoots transactions, device settings, reports, and system performance issues
  • Handles escalations, log analysis, and support via calls, chat, and email
  • Assists with cabling, ports, terminals, and switch configurations
  • Verifies inventory, sales records, and transaction accuracy
  • Collaborates with network, ISP, and third-party providers
  • Supports agents and manages complex issues as part of the Escalation Team

Skills & Expertise

Chat SupportCommunication SkillsConstant ContactCustomer ServiceEmail SupportLiveChatLivePersonTechnical Support

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