"Turning Conversations Into Customer Delight"
* Results-driven Tier 2 Senior Technical Support Specialist with extensive experience in providing advanced troubleshooting and customer support for Verifone systems, including point-of-sale (POS) registers, fueling positions, card readers, and Commander site controller systems. Skilled in resolving complex technical issues related to card transactions, report balancing, device configurations, and system performance. Experienced in handling escalations, performing log pulls for configuration-related concerns, and delivering effective solutions through inbound/outbound calls, chat, and email support. Also serves as a backup support resource for agents, assisting with troubleshooting and operational concerns to ensure efficient service delivery and customer satisfaction.
Work Terms
I am available for flexible working hours, including morning and graveyard shifts, depending on the client’s requirements and time zone.