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Programming & Development Telephony / Telecommunications

Multi-Tenant Contact Center & AI

$20/hr Starting at $25

Top VOIP & CRM Integration Services for Call Centers (2025)

87% of customers prefer brands that unify communications across platforms (Salesforce). As a VOIP and CRM integration expert, I build AI-powered calling solutions using FreeSWITCH, Asterisk, and Twilio, seamlessly connected to Salesforce, Zoho, and SugarCRM. Reduce costs, boost agent productivity, and track leads end-to-end.

Why 500+ Businesses Trust My VOIP Solutions:

✅ 50% Lower Call Center Costs: Predictive dialers cut idle time by 70%.

✅ CRM Sync: Auto-log calls, update lead status, and trigger workflows in Salesforce/Zoho.

✅ 99.9% Uptime: Enterprise-grade SIP trunking with failover routing.

✅ 24/7 Support: FreeSWITCH, Asterisk, and 3CX troubleshooting.

Most In-Demand VOIP Features  

1. AI-Powered Dialers

  • Predictive Dialer: Automate 300+ calls/agent/day with lead scoring.

  • Robo-Dialer: Send appointment reminders or payment alerts at scale.

  • WebRTC Agent Portal: Browser-based softphone with CRM screen pops.

2. CRM Integration

2. Sync calls, SMS, and voicemails with:

  • Salesforce: Log activities, update opportunities, and trigger Einstein AI.

  • Zoho CRM: Auto-create leads from missed calls.

  • SugarCRM/Vtiger: Click-to-call from contact records.


3. Omnichannel Broadcasting

  • Voice/Email Blasts: 10k+ hourly outbound campaigns.

  • Ringless Voicemail: Drop messages directly to voicemail (95% open rate).

  • Fax over IP (FoIP): HIPAA-compliant document delivery.


4. Analytics & Compliance

  • Real-Time Dashboards: Track answer rates, agent performance, and CRM lead conversion.

  • Call Recording: PCI-DSS compliant storage with encryption.

  • DID Management: Local numbers in 80+ countries.

Tech Stack & Integrations

🔹 VOIP Platforms: FreeSWITCH, Asterisk, Vicidial, 3CX, Twilio

🔹 CRM Systems: Salesforce, Zoho, SuiteCRM, SugarCRM

🔹 Frameworks: Laravel, Node.js, React, Angular, WebRTC

FAQs: VOIP + CRM Integration

Q: How much does VOIP integration with Salesforce cost?A: Starts at 8k∗∗forbasicSIP+CTI.FullAIdialer+CRMsync:∗∗8k∗∗forbasicSIP+CTI.FullAIdialer+CRMsync:∗∗25k+. [Get a quote]

Q: Can you migrate my existing call center to Asterisk?A: Yes! I handle IVR porting, CRM data migration, and agent training.

Q: Is your solution HIPAA/GDPR compliant?A: Absolutely. Includes encrypted calls, role-based access, and audit trails.

Case Studies

  • Healthcare: Cut patient follow-up time by 50% with Asterisk + Salesforce alerts.

  • FinTech: Scaled to 1M+ monthly calls using FreeSWITCH + Zoho CRM.

  • Retail: 30% higher sales via AI predictive dialer + SugarCRM lead scoring.


Why Hire a VOIP Integration Specialist?

  • 78% of customers switch brands after poor call experiences (Deloitte). My solutions ensure:

    • <100ms latency calls via global SIP trunks

  • CRM automation: Auto-tag leads, log notes, and schedule follow-ups

  • Disaster recovery: Zero downtime with redundant servers


Ready to Upgrade Your Call Center?
Stop losing leads to missed calls or CRM silos. Let’s build a VOIP system that converts.

About

$20/hr Ongoing

Download Resume

Top VOIP & CRM Integration Services for Call Centers (2025)

87% of customers prefer brands that unify communications across platforms (Salesforce). As a VOIP and CRM integration expert, I build AI-powered calling solutions using FreeSWITCH, Asterisk, and Twilio, seamlessly connected to Salesforce, Zoho, and SugarCRM. Reduce costs, boost agent productivity, and track leads end-to-end.

Why 500+ Businesses Trust My VOIP Solutions:

✅ 50% Lower Call Center Costs: Predictive dialers cut idle time by 70%.

✅ CRM Sync: Auto-log calls, update lead status, and trigger workflows in Salesforce/Zoho.

✅ 99.9% Uptime: Enterprise-grade SIP trunking with failover routing.

✅ 24/7 Support: FreeSWITCH, Asterisk, and 3CX troubleshooting.

Most In-Demand VOIP Features  

1. AI-Powered Dialers

  • Predictive Dialer: Automate 300+ calls/agent/day with lead scoring.

  • Robo-Dialer: Send appointment reminders or payment alerts at scale.

  • WebRTC Agent Portal: Browser-based softphone with CRM screen pops.

2. CRM Integration

2. Sync calls, SMS, and voicemails with:

  • Salesforce: Log activities, update opportunities, and trigger Einstein AI.

  • Zoho CRM: Auto-create leads from missed calls.

  • SugarCRM/Vtiger: Click-to-call from contact records.


3. Omnichannel Broadcasting

  • Voice/Email Blasts: 10k+ hourly outbound campaigns.

  • Ringless Voicemail: Drop messages directly to voicemail (95% open rate).

  • Fax over IP (FoIP): HIPAA-compliant document delivery.


4. Analytics & Compliance

  • Real-Time Dashboards: Track answer rates, agent performance, and CRM lead conversion.

  • Call Recording: PCI-DSS compliant storage with encryption.

  • DID Management: Local numbers in 80+ countries.

Tech Stack & Integrations

🔹 VOIP Platforms: FreeSWITCH, Asterisk, Vicidial, 3CX, Twilio

🔹 CRM Systems: Salesforce, Zoho, SuiteCRM, SugarCRM

🔹 Frameworks: Laravel, Node.js, React, Angular, WebRTC

FAQs: VOIP + CRM Integration

Q: How much does VOIP integration with Salesforce cost?A: Starts at 8k∗∗forbasicSIP+CTI.FullAIdialer+CRMsync:∗∗8k∗∗forbasicSIP+CTI.FullAIdialer+CRMsync:∗∗25k+. [Get a quote]

Q: Can you migrate my existing call center to Asterisk?A: Yes! I handle IVR porting, CRM data migration, and agent training.

Q: Is your solution HIPAA/GDPR compliant?A: Absolutely. Includes encrypted calls, role-based access, and audit trails.

Case Studies

  • Healthcare: Cut patient follow-up time by 50% with Asterisk + Salesforce alerts.

  • FinTech: Scaled to 1M+ monthly calls using FreeSWITCH + Zoho CRM.

  • Retail: 30% higher sales via AI predictive dialer + SugarCRM lead scoring.


Why Hire a VOIP Integration Specialist?

  • 78% of customers switch brands after poor call experiences (Deloitte). My solutions ensure:

    • <100ms latency calls via global SIP trunks

  • CRM automation: Auto-tag leads, log notes, and schedule follow-ups

  • Disaster recovery: Zero downtime with redundant servers


Ready to Upgrade Your Call Center?
Stop losing leads to missed calls or CRM silos. Let’s build a VOIP system that converts.

Skills & Expertise

API AutomationAPI IntegrationsAsteriskCall CenterCall Center AdministrationCall Center ArchitectureCall Center DevelopmentCodeIgniterFacebook APIFreeSWITCHInteractive Voice ResponseLaravelOpenSIPSPlivoSMS GatewaySpring BootSpring Boot MicroservicesTelecommunications SystemsTelephonyTwilioTwilio APIUnified CommunicationsVICIdialVoIPWhatsApp

1 Reviews

  • RobRdam says,

    In my job assignment I forgot to mention that communication with the database is done through webservices. Freelancer needed some time to get to grips with webservices, that's why the deadline wasn't met. Communication with freelancer was excellent, good documented questions.

    for PHP Bootstrap expert on Jun 20, 2017