Skype name: Umalim123 Resume Link: https://www.dropbox.com/s/c0k9lxn2qq6x2nj/Maria Leslie Umali.docx?dl=0 Sample voice audio: https://www.dropbox.com/s/eeiln28a8t19mhk/marialeslieumali.mp3?dl=0 Relevant Experience and Skills: - 4 years worked as an E-mail and Voice Support for a U.S account. Main task is to answer all inquiry or billing dispute of customers through e-mail and chat. This had helped me in composing e-mail professionally and improved my typing speed. - 2 years worked as a Customer support in an In-house ISP Australian Company. Elevated as a Senior ADSL officer which main task includes: *Addressing customers concern through e-mail *Researching database to check area of the client on what type of internet is serviceable on their location. *Checking scanned pdf files and type them into our own database to process request (ex. change of ownership request forms, relocation request forms, cancellation of service forms, direct debit forms etc) *Outbound Calls to address clients billing concerns *Outbound Calls to respond on clients feedback about their recent experience with customer service. *Escalates and raise clients disputes and compensation request by creating a report which includes the timeline of the issue. *Listening to Voice recording and type them into a script. This is to validate clients claim in case there is an error with the representative they have spoke with or if there is a disc