• Participate in client calls and understand the quality requirements both from process perspective and for targets • Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager • Collect data on individual transaction on the errors • Provide coaching feedback and also send emails with the type of errors etc. on daily basis • Coach employees to minimize errors and improve performance • Provide inputs to the training team on common mistakes made to enhance training curriculum • Test files/batches for new clients/processes to be processed as part of familiarization • Take phone calls as needed for coverage • Generation of QA reports on a daily basis