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Administrative & Secretarial

QUALITY CONTROL ANALYST

• Participate in client calls and understand the quality requirements both from process perspective and for targets
• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
• Collect data on individual transaction on the errors
• Provide coaching feedback and also send emails with the type of errors etc. on daily basis
• Coach employees to minimize errors and improve performance
• Provide inputs to the training team on common mistakes made to enhance training curriculum
• Test files/batches for new clients/processes to be processed as part of familiarization
• Take phone calls as needed for coverage
• Generation of QA reports on a daily basis

Skills & Expertise

AnalyticsConsultantCurriculum DevelopmentData ManagementDesign ProcessEmailManagementOperations ManagementPerformance EngineeringPhone SupportQuality Assurance (QA) And TestingReportsRequirements AnalysisTeam ManagementTraining

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