"Investing in great customer care representative isn’t a luxury, it’s a necessity." 

I am a professional with over 9 years of professional experience in customer service. I started working in the hotel industry in 2018. I am excellent at assisting guests in finding resources answering questions and rectifying problems. I have the experience needed to perform administrative duties such as creating schedules and keeping all paperwork in order. I can manage all aspects of daily operations to ensure the guests have the best experience possible, which will result in repeat business. I also have the ability to train the staff and I am always available to resolve conflicts and solve any issues the guests may have. 

I am proficient and knowledgeable with: ◾Asana ◾Ring Central ◾Dialpad  ◾ Airbnb ◾VRBO ◾Booking.com ◾Expedia ◾Guesty ◾Cloudbeds ◾TripAdvisor ◾BeyondPricing ◾Breezeway ◾Zillow and more! 

I'm a curious person and enjoy acquiring new skills and knowledge as I see this as a measure of growth professionally and otherwise. Having me as your customer service attendant, you can be assured you have the best out of the best. I look forward to working with you!