1) I am currently working as an Account Specialist but initially was signed for Service Desk Specialist.

2) Answered phone calls with a friendly greeting to create a positive inbound calling experience for customers.

3) Dealing with more than 37 clients like Netflix, MaryKay, Morgan Stanley, and many more related to Mobility Support (Business to Business Process)

4) Account lead for clients Bright Horizons, Enova, Fruit of the Loom, and Dropbox.

5) Acting as ASM for Kone, My role was to constantly update information on the Knowledge base to improve services for clients.

6) Escalate, if needed, unresolved problems to a higher level of support, Support problem identification, Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions.

7) Ensuring that various types of information are communicated to users through the appropriate channels.

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