Discover the most innovative user-friendly help system developed to date
Communion Marketing has develop the most innovative and comprehensive approach to creating an efficient and user-friendly ‘Help System’. We are offering this service in conjunction with Weppsol Technologies in New Zealand.
Would you like to:
- Reduce your ongoing tech support cost?
- Improve your client’s satisfaction by facilitating and accelerating the learning curve to configure your app for their desired goals?
- Improve your client’s satisfaction by enabling them to make the most of your apps features, because it easy to understand and implement?
- Improve your apps ratings on various sites and thus increase sales?
- Stand heads above your competitors with your help system?
Then we are here to help you!
The Problem
Users' guide-posts/references are different than those of the software inventor, hence the user will not immediately be able to interpret the nomenclature used by the designers of the apps.
- Most App designer cannot distinguish the trees from the forest so they design their Help system from the developer’s perspective
- Eloquence, clarity, succinctness and best choice of language is rarely their fortes as functionalities and coding is their primary environment of reference.
- Difficulty in finding desired documentation
- Un-user-friendly help system structure, navigation and search function
- Most Help systems are out of date, not reflective of current app version
- Lacking screen captures representing parameter’s options
- Lacking video tutorials
Programs that are not convenient to use will be abandoned by users, sooner or later, because you simply can’t work with them efficiently.
The Solution
- An experienced app user’s mind is what is needed to create the best possible Help System.
- Knowledge of international terminologies conventions in the world of apps and choosing words that will be clearly understood by the greatest number of people.
- Designing a Help system that is for the lowest common denominator. A help system designed for ‘Dummies’.
- Innovative tools to represent information clearly and succinctly
- Using the latest ‘Interactive Video’ technology for tutorials
- A series of devices and symbols that help user quickly find the documentation they need
The Outcome
- Minimize the learning curve and knowledge gap
- Higher work productivity
- Almost all parameter options are will be self-explanatory
- User won’t have to search through endless documentation to find answers for their particular context
- Users will be able to configure functionalities much faster
- The process will be very efficient and cost effective
- Users will recommend your product to others
- Users will (be more inclined to) write more compelling reviews
- Your revenues will increase
- Your reputation will improve