10+ years of experiences working in MNCs providing services as a Remote Desktop Support Technician for Windows OS systems and any other peripheral hardware/software used with, via call, chat and remote access softwares for home users and SMEs from the US customer base, selling long term tech service subscriptions, handling billings, documentating each call and reporting. Experiences also include transcribing US English audio files and Business Analyst for websites and apps for small scale retail businesses.