Troubleshooting software's technical issues
Diagnosing and repairing faults
Resolving network issues.
Installation and configuration.
Speaking to international customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
managing multiple cases at one time.
testing and evaluating new technologies.