I have 10 years of administrative and operational experience relying on strong verbal and written skills while addressing difficult situations with tactful responses and building rapport with customers and clients. In these roles, I have been responsible for assisting with departmental projects, providing reports, managing a high volume of customer email communication, serving as a primary point of contact for customer inquiries surrounding applications, payment issues, vendor complaints and general information. Other key parts of my operational roles included performing audits, troubleshooting/testing new application and website changes prior to live launch, resolving customer reported technical issues, monitoring various systems and processes to identify issues, and communicating with IT staff until resolution. I look forward to offering my skills to you and helping your small business reach the goals you've set forth. Customer service Microsoft Office Suite (Word, PowerPoint, SharePoint, OneNote, Excel, Publisher) Time management Written and verbal communication Quality assurance Team player Project support Email management