I graduated from Philippine Women's University with the course of International Relations Major in Diplomacy, year 2016. Here are my skills, duties and responsibilities at work: • Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers’ queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company’s products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy • Handle correspondence and respond to inbound calls from customers • Set up autoresponders to manage incoming email in a profound manner • Book customers’ appointments and make follow up calls • Handle calendar management duties by coordinating executives’ schedules and appointments • Manage files in electronic forms using applications such as Dropbox and Googles Docs • Handle database building duties such as updating email or contact lists • Book hotels and flights for customers and ensure that they are made aware of the details • Prepare slideshow presentations for executives and record minutes of meetings • Set up and manage social media accounts on Facebook, Twitter and LinkedIn • Publish blog posts and filter and reply to comments left on the blog • Answer support tickets to resolve customers’ problems and provide additional information