I graduated from Philippine Women's University with the course of International Relations Major in Diplomacy, year 2016.
I have four work experience. First as an English Online Teacher for Koreans for 1 year and 1 month. Second as a Customer Support (live chat, voice and non-voice account) for 2 years. Third is an Account Sales Executive for Italian tire company for 1 year. Lastly as a Marketing CSR in online casino game company for 6months.
Here are my skills, duties and responsibilities at work:
• Received inbound calls for information regarding different companies on the Initiative panel
• Provided information regarding services and products and answered callers’ queries
• Assisted callers in resolving issues by troubleshooting their problems over the telephone
• Made outbound calls to prospective customers to provide them with information on the company’s products and services
• Handled incoming emails and support tickets by appropriately replying to them following company policy
• Handle correspondence and respond to inbound calls from customers
• Set up autoresponders to manage incoming email in a profound manner
• Book customers’ appointments and make follow up calls
• Handle calendar management duties by coordinating executives’ schedules and appointments
• Manage files in electronic forms using applications such as Dropbox and Googles Docs
• Handle database building duties such as updating email or contact lists
• Book hotels and flights for customers and ensure that they are made aware of the details
• Prepare slideshow presentations for executives and record minutes of meetings
• Set up and manage social media accounts on Facebook, Twitter and LinkedIn
• Publish blog posts and filter and reply to comments left on the blog
• Answer support tickets to resolve customers’ problems and provide additional information
Work Terms
I can work for 40 hours per week, payment thru wire transfer or paypal.