Experienced appointment specialist/client liaison executive, and merger and acquisition analyst. Skilled in sales, business development, client retention, merger and acquisition deals analysis, collections, customer support, and call evaluation for quality purposes.
A highly motivated self-seeking person who is able to provide timely and logical advice, guidance support, and training to team members et al. Retaining excellent management skills with the ability to work with minimum supervision. having a proven ability to lead by example, and consistently hitting set goals. improve best practices, and organize time efficiently.
Vast experience in the call center industry, displaying brilliant interpersonal skills, exceptional AHT, ATT, and QA, and the ability to learn new concepts swiftly and adapt to fast-paced work environments. Handles deadlines accordingly, and also possesses elite representation of time management, organization, and coordination on upcoming ad hocs.
Embraces competitions at every level of the business, loves to learn from the top talents that the industry has to offer in integrated business areas; and wants to be a multi-skilled individual.
Perceives excellence through continual repetitions, constant training, and learning habits on and off the clock.