Live chat doesn’t cost much more than a quality email provider and is a lot cheaper than phone support. live chat had the highest customer satisfaction levels, as compared to email support and traditional phone support. Live chat allows you to give quick answers to questions about your products, solve problems faster, and assure your customers that you’re there when they need you. Live chat provides your website visitors with instant access to salespeople and support staff. When your visitors can easily contact you with any questions or problems that they may have, they will be more confident in your company as a vendor and a source of valuable knowledge and support.