The guru of Services Drafts Acelmarice High quality results delivered "right on time, right first time". Good day! You have found your freelancer!I have done data/reports generation and analysis relating to Operational performance and behavior for 6 years with Shell. Working with a large amount of information and interacting with global stakeholders equipped me with adept skills in the following fields:1. Operational Reporting and Business Intelligence2. Stakeholder communication/presentation3. Handling & establishing MIS needs of newly set-up accounts/operating unit 4. Scheduling & Forecasting5. Capacity Planning/FTE sizing6. Excel, PowerPoint, SAP Business Object, CRM and ERP, Oracle CRM and ERP, SharePoint, LiveLinkI also worked as a front liner for several years with MCI Communications (US Telco) and Shell (US Fuels), acknowledging basic to complex concerns of diverse clients through phone and e-mail. I am positive that I can effectively contribute to a significant improvement in your Customer Satisfaction Index through efficient issue resolution and customer-first mindset.