Caloocan, Metro Manila, Philippines

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I have done data/reports generation and analysis relating to Operational performance and behavior for 6 years with Shell. Working with a large amount of information and interacting with global stakeholders equipped me with adept skills in the following fields:

1. Operational Reporting and Business Intelligence
2. Stakeholder communication/presentation
3. Handling & establishing MIS needs of newly set-up accounts/operating unit
4. Scheduling & Forecasting
5. Capacity Planning/FTE sizing
6. Excel, PowerPoint, SAP Business Object, CRM and ERP, Oracle CRM and ERP, SharePoint, LiveLink

I also worked as a front liner for several years with MCI Communications (US Telco) and Shell (US Fuels), acknowledging basic to complex concerns of diverse clients through phone and e-mail. I am positive that I can effectively contribute to a significant improvement in your Customer Satisfaction Index through efficient issue resolution and customer-first mindset.

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