Efficient. Reliable. Professional Support for Operations, Admin & Customer Service Needs
Hello! I'm Alefiyah Baliwala, a seasoned professional with over 9 years of experience across operations management, executive administration, customer service, and technical support.
My career journey has equipped me with the ability to wear multiple hats—whether it's streamlining operational workflows, supporting leadership teams, handling complex customer queries, or ensuring day-to-day administrative processes run without a hitch.
Currently, I serve as Operations Manager at The Consulting Hubs, where I lead cross-functional teams, optimize business processes, and drive client satisfaction. Prior to this, I’ve held roles such as Assistant Manager – Customer Support, Technical Support Executive, and Senior Administrative Executive & Personal Assistant, showcasing my versatility and dedication across industries.
Key Strengths:
Comprehensive knowledge of Microsoft Office Suite
Multilingual communication skills: Fluent in English, Hindi, Urdu, Gujarati, with working knowledge of Arabic
Exceptional organizational, prioritization, and people management skills
Certified in Financial Accounting, Computerized Accounts, and Pearson VUE Exam Administration
I pride myself on my attention to detail, ability to work under pressure, and passion for delivering high-quality service. I value clear communication, teamwork, and continuous improvement. Whether you're a startup founder in need of a reliable VA or a business looking for process optimization—I'm here to help.
Let’s connect and explore how I can bring value to your project!
Work Terms
🕒 Hours of Operation:
Flexible – Available for both part-time and full-time engagements. I adjust to your time zone as needed for smooth collaboration.
💵 Payment Terms:
Hourly or milestone-based – depending on the nature of the project. I use Guru’s SafePay system for mutual trust and security.
📬 Communication:
Clear and timely communication is a top priority. I prefer emails, Guru messages, or WhatsApp for updates, and I’m available for Zoom/Google Meet calls if needed.
My goal is to provide reliable, responsive, and top-quality work that helps you stay focused on your core business.