Administrative & Operations Assistant | Billing, Data Entry & Customer Support (EN/ES)
Hi! I'm Alejandro — a bilingual (EN/ES) Administrative & Operations Specialist with 8+ years of experience in finance, billing, customer service, and data management within the tech and travel-tech industry.
I currently work in Contract Fulfilment at Amadeus IT Group, one of the world’s leading travel-tech companies. My role includes:
• Managing monthly billing cycles for major airlines
• Ensuring accuracy of financial data and reporting
• Coordinating with internal teams and corporate clients
• Resolving discrepancies and operational issues
• Maintaining high standards of organization and confidentiality
• Alongside my corporate experience, I support entrepreneurs, small businesses, and consultants with:
🔹 Administrative & Operations Support
• Data entry and database organization
• Inbox management, scheduling and documentation
• CRM updates, lead management and follow-up
• Preparing spreadsheets, summaries and internal reports
🔹 Billing & Financial Admin
• Invoice review and payment tracking
• Light bookkeeping and reconciliations
• Excel/Google Sheets dashboards and KPIs
• Organizing receipts, statements and vendor info
🔹 Customer Support (Email / Phone / Chat)
• Clear communication and issue resolution
• Drafting responses, FAQs and SOPs
• Maintaining structured documentation
🔹 Extra Skills
• Content editing (EN/ES), proofreading
• Basic website edits (HTML/CSS)
• PDF → Word/Excel conversion
• Market/competitor research
Why clients work with me
• Fast, reliable and extremely organized
• Fluent in Spanish and English
• Proactive communication and on-time delivery
• Very strong attention to detail
• Experience working with large companies and global teams
If you need someone responsible, structured and easy to work with — I’d be happy to help.
Let’s work together.
Work Terms
I am available Monday to Sunday, with flexible hours. I adapt easily to different time zones and urgent tasks when needed.