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Skills

  • Administrative Assistant
  • Appointment Setting
  • Business Development
  • Business Management
  • Business Operations
  • Client Contact
  • Client Issue Resolution
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • IT Project Management
  • Lead Generation

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Services

  • Executive Assistance & Lead Generation

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Calendaring - Appointment Scheduling - Inbox Management - Customer Support - Project Management - General Administration - Travel Management - Team Management - Management Reporting - Social Media Setup...

    Administrative AssistantAppointment SettingBusiness DevelopmentBusiness ManagementBusiness Operations

About

I serve as a trusted operational partner to founders and executives, helping them stay focused on growth while I drive execution, coordinate stakeholders, and manage systems.

Over the past 8+ years, I have:
✓ Managed CRM databases containing 14,000+ contacts across multiple industries
✓ Sourced and qualified 3,000+ prospects through ICP development, data enrichment, Apollo, LinkedIn Sales Navigator, and CRM-driven workflows, supporting outbound campaigns that generated qualified sales conversations and pipeline opportunities.
✓ Coordinated 850+ executive, client, stakeholder, vendor, and leadership meetings
✓ Created 37+ SOPs covering operations, CRM administration, onboarding, project management, and business processes
✓ Tracked execution across 10+ major projects and strategic initiatives

My work sits at the intersection of Executive Support, Operations Management, CRM Administration, Project Coordination, and Revenue Operations Support.

Core areas of expertise:
• Executive & Founder Support
• Calendar, Inbox & Meeting Management
• Operations & Project Coordination
• CRM Administration & Optimization
• SOP Development & Process Documentation
• KPI Reporting & Dashboard Management
• Revenue Operations & Business Development Support
• Prospect Research & ICP Development
• Apollo & LinkedIn Sales Navigator
• Data Enrichment & Lead Verification

Selected Client Engagements:
• Goldiata Creative — Executive Operations, CRM Administration, Project Coordination, Revenue Operations Support
• Renewal Memory Partners — Executive Assistance, CRM Management, Business Development Support
• Bertrand's Music — Executive Operations, SOP Development, Dashboard Management, and Growth Support
• Additional engagements supporting healthcare, SaaS, education, creative, and professional services organizations

Clients consistently describe me as dependable, proactive, detail-oriented, and able to operate independently while keeping priorities moving forward.

I enjoy helping leaders build systems, improve visibility, strengthen execution, and ensure that nothing falls through the cracks.

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