Amazon Expert/Customer Service Expert/Vacation Rental Operation Manager
13 years of work experience with very diversified skills set:
Vacation Rental Property Management:
AIRBNB/HOMEAWAY/VRBO/BOOKING.COM/FLIPKEY/TRIP ADV. etc
Guest/Booking Services:
* Booking Inquiries * Guest Reservations
* Guest Reviews * Guest Special Requests
* Alterations * Cancellations
* Refunds * Complaint Handling
* Escalation Cases & Calls Handling * Calendar Management
*3rd Party Partner Communications:
Key Exchanges/Cleaners/Dispatches/Requests/Follow Ups/Updates
Client Care/Property Owners Communications/Services:
* On boarding Process * Photo Shoot Schedules
* Billing Inquiries * Listing/Property Updates
* Property Inventory
* Cleaning Specifications and other special requests /Instructions etc.
BUSINESS DEVELOPMENT:
* Listing Management (Creation, Optimization & Synchronization)
* Dynamic Pricing Research and Set Up
* Comprehensive Demographics, Market & Competitor Research (for Listing Pricing Set Up)
* Guest Experience Improvement
* Guest Book Creation
* Work Flows / Diagrams
* Email Templates Creation & Customization
* Standard Operating Procedure Creation
* VIP Accounts Management
* Data and Tools, Systems Analysis
* Team Set Up & Development
* Website Back End Evaluation
* Sales & Marketing Strategies
*Amazon Product Research/Project Management
Product Sourcing
Supplier Sourcing
Wholesale Account research
Market and Competitor Research
In depth product research (Executive Summary)
Amazon Seller Central
AMZ Tracker
Unicorn Smasher
Jungle Scout
Google Trends
Google Keyword Search
Merchant Words
Camel Camel Camel
Tomoson
Alibaba/Global Sources
Forcastely
Process St.
---
*Customer service
Help Desk/Ticket Support
Live Chat Support
Email Support
Inbound Phone Support
Outbound Phone Support
Social Customer Support
---
*Appointment Setting
*Lead Generation
*Telemarketing
*Sales
*Dispatch
---
*Executive assistant
Admin support (Front and Back)
Data mining
Email Marketing Management/ CRM Management
Work Terms
Available 40 hours a week
Available from Monday to Saturday