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Skills

  • Data Entry
  • Administrative Assistant
  • Analytical Skills
  • Booking
  • Communication
  • Customer Experience Management
  • Customer Relationship Management
  • Customer Support
  • Google Sheets
  • Google Slides
  • Microsoft Excel
  • Product Lifecycle Management
  • Research
  • Team Building
  • Time Management

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Services

  • Customer Success; Virtual/Admin Support

    $15/hr Starting at $60 Ongoing

    Dedicated Resource

    A versatile, dedicated, passionate, and result-driven professional, obsessed with building exceptional customer experiences that drive loyalty and growth. My secret sauce? A blend of strategic problem-solving,...

    Administrative AssistantAnalytical SkillsBookingCommunicationCustomer Experience Management

About

Customer Success Architect/ Operations Enthusiast/ Virtual Assistant/ Product Manager

Result-oriented, customer-centric champion with 15+ years of experience in customer care, streamlining operational processes, strategic leadership, product management, growing revenue, training, and building profitable partnerships. Successfully initiated the design, and implemented the Automated Settlement platform that reduced transaction processing time and customer wait time by 95%. Leveraged and analyzed data and customer feedback to reduce the number of location sanctions by 90%, cross-sell bank products, and generate additional revenue. Proven ability to generate insights from data using excel, and to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Competencies: Process improvement, communication, collaboration, Customer success, product life cycle management, G-Suites/MS Suites, data analysis (with excel).

Work Terms

Payment terms is weekly.
Communication mode is WhatsApp.
Available for the clients working hour.

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