Work terms are always subject to negotiation, depending on the project. I insist on plenty of communication, especially at the onset of a project, because (see tagline...) good design is impossible without good communication. The more I am able to know about you and your product, service, or message, the better I can craft a design that fits your specific needs. Project timelines, therefore, will always include several rounds of proofs. Payment, also, is dependent upon the project. Smaller projects can be paid upon completion, while larger projects may dictate payment as the project progresses. My preferred form of contact is email, but I am accessible via Facebook, Twitter, LinkedIn, and Skype. Once we establish a relationship, SMS is also an option. Finally, I am a design professor. During the academic year my availability may occasionally be dictated by my teaching schedule, although this should only be an issue for extremely tight deadlines. Give me a week and I can make it work.