Helping businesses stay organized, efficient, and productive through reliable virtual assistance, exceptional customer service, and a commitment to quality.
Hello! I'm Dan Kevin Maderazo from Cebu City, Philippines. My professional journey has been built on one simple goal: helping people and businesses succeed through reliable support, clear communication, and quality work.
Over the past 10 years, I've gained experience across customer service, administrative support, human resources, payroll, e-commerce, and healthcare. Every role has helped me strengthen my communication, organization, and problem-solving skills while teaching me how to adapt quickly to different industries and work environments.
My most recent experience was with Reveal Solutions Inc., where I worked in Revenue Cycle Management (RCM) as a Customer Service Representative, Medical Scheduler, and Medical Biller. My responsibilities included scheduling patient appointments, verifying insurance, obtaining prior authorizations, processing claims, posting payments, maintaining accurate patient records in Epic EHR, and coordinating with healthcare providers and insurance companies. Working in healthcare taught me the importance of attention to detail, confidentiality, and delivering accurate work because every task could directly affect a patient's care.
Before joining the healthcare industry, I worked with Amazon, where I provided customer support through phone, email, and chat. I assisted customers with order concerns, returns, deliveries, and product inquiries while consistently meeting performance and quality metrics. Earlier in my career, I also worked in Human Resources as an Initial Interviewer and in Payroll Support at Concentrix, giving me a well-rounded background in administration, customer service, and business operations.
What motivates me most is knowing that my work makes someone else's day easier. Whether it's organizing schedules, managing emails, solving customer concerns, or supporting daily business operations, I enjoy being the dependable person clients can count on. I believe that small details make a big difference, and I always strive to complete every task accurately and on time.
My core values are integrity, professionalism, accountability, and continuous learning. I believe in treating every client with respect, communicating honestly, protecting confidential information, and taking ownership of my work. I'm also someone who enjoys learning new software and improving my skills so I can provide even greater value to the people I work with.
Outside of work, I enjoy playing online games, riding my motorcycle, and playing billiards. These hobbies help me relax, improve my focus, and maintain a healthy work-life balance. They also remind me of the importance of patience, strategy, and perseverance—qualities I bring into my professional life every day.
Today, I'm looking for opportunities where I can continue growing as a Virtual Assistant, Administrative Professional, or Customer Support Specialist. My goal is to build long-term relationships with clients by providing dependable, high-quality support that all
Work Terms
Hours of Operation
I prefer to work daytime hours in the GMT+8 time zone. However, if a daytime schedule is not available, I am flexible and can work any shift, including evenings and overnight, depending on the client's needs.
Payment Terms
I prefer weekly payments, but I am flexible and can accommodate the client's preferred payment schedule, whether weekly, bi-weekly, or monthly.
Preferred Communication Style
I'm comfortable communicating through email, chat, and phone calls. I adapt to the client's preferred communication method and ensure timely, clear, and professional responses.