Virtual support spans administrative, technical, customer service, digital marketing, and data management services. I specialize in streamlining operations and improving data handling.

I am a dedicated Virtual Assistant with over 6+ years of experience in Customer Service. My passion lies in helping customers resolve issues and fostering a positive image of the companies I represent. My strong commitment to customer satisfaction has enabled me to achieve an impressive 95% customer satisfaction rating. I take pride in quickly and efficiently solving problems while developing strong relationships with customers.

Skills:

- Customer Service: Providing excellent customer service to ensure client satisfaction.
- Email Management: Managing clients' inboxes and responding to messages promptly.
- Data Entry: Entering and analyzing data in spreadsheets.
- Calendar Management: Scheduling appointments, meetings, and events.
- Lead Generation: Identifying potential customers, often through social media.
- Social Media Management: Posting ads and writing content for the audience.
- Content Writing: Creating engaging content for various platforms.
- Marketing: Creating awareness about clients' products through social media.
- Project Management: Overseeing projects to ensure timely completion.
- Task Scheduling: Organizing tasks to improve workflow efficiency.
- Client Communication: Maintaining clear and professional communication with clients.
- Spreadsheet Management: Handling data and analysis using spreadsheets.
- Document Preparation: Creating and formatting documents for various needs.
- Virtual Meeting Coordination: Organizing and facilitating virtual meetings.
- Customer Relationship Management (CRM): Managing and improving customer relationships.

Tools I Use:

- Zoom: For virtual meetings with clients.
- Slack: For seamless communication with clients.
- Calendly: For easy appointment scheduling.
- Google Suite: (Docs, Sheets, Drive, Gmail) For creating documents, spreadsheets, and presentations.
- Asana: For tracking deadlines and managing tasks.

My goal is to provide professional and high-quality service to ensure client satisfaction. I am eager to help and ready to work more than 40 hours per week.

Thank you for taking the time to read my profile. I look forward to working with you soon.

Work Terms

Work Terms

Hours of Operation

- Monday to Friday: 9:00 AM - 5:00 PM (Eastern Standard Time)
- Weekend and holiday support available upon request.

Payment Terms

- Payments are due within 14 days of the invoice date.
- Accepted payment methods: Bank transfer, PayPal, Credit Card.
- A late payment fee of 5% is applied for invoices overdue by more than 10 days.

Preferred Communication Style

- Primary communication method: Email.
- Response time: Within 2 hours during business hours.
- Phone and video calls available upon request.
- Regular progress updates will be provided on a weekly basis.

Additional Terms

- Minimum project commitment: 10 hours.
- Cancellation policy: 24 hours notice required.
- Confidentiality and non-disclosure agreements available upon request.

Scope of Work

- Services include administrative support, technical assistance, customer service, digital marketing, and data management.
- Specific tasks such as email management, data entry, customer inquiries, campaign management, and report generation will be outlined in individual project agreements.

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