Hard-working and product driven. Job well done with integrity and passion.
Hello there! I'm Eve, a passionate and dedicated Customer Experience Specialist with a proven track record in the dynamic world of call centers and virtual assistance. My journey in the Philippines' call center industry began in 2011, and in 2020, I embraced the world of virtual assistance, broadening my skillset and reach.
Over the years, I've honed my skills across various domains, ensuring exceptional service delivery and customer satisfaction. Here's a glimpse of the areas I've excelled in:
Customer Service
Sales and Retention
Technical Support
Escalations
Invoicing and Collection
General Admin and Data Entry
Appointment Setting
I find immense fulfillment in being a Customer Experience Specialist. Knowing that I can help customers resolve their concerns and leave them satisfied with the service I provide excites me every day. I firmly believe that key attributes like patience, empathy, clarity, enthusiasm, and an unwavering willingness to help are essential for delivering the best customer service experience.
Essential tools and software that I have experienced:
CRM Systems (Zoho, Freshworks, Salesforce, Siebel)
MS Office (Word, Excel, PPT)
Canva (For that extra creative touch)
Google Suite (Sheets, Calendar, Drive)
I'm committed to personal and professional growth, and I've invested in my development through various training programs, including:
Team Lead Preparatory and Leadership Training
Coaching Workshop
Let's connect and explore how I can bring my wealth of experience and dedication to your team or project. Together, we can deliver exceptional customer experiences and drive a success!
Work Terms
As a full-time freelancer, I offer flexibility in my working hours. I can seamlessly adapt to Australian or U.S. business hours, ensuring that I'm available when you need me most.