B2B | AI | SaaS | Support | Web Development | Latam
Hi! I’m a Customer Success and Support Specialist based in LATAM, with a strong background as an SDR Inbound and experience in inbound sales. I’m here to help your SaaS company or startup provide exceptional support, smooth onboarding, and ensure strong user retention.
I’ve worked remotely and seamlessly collaborated with founders, product teams, and development teams to align client needs with product updates. In my role as Customer Success, I’ve acted as the bridge between clients and development teams, ensuring clear communication and delivering valuable feedback for product improvements.
I’ve supported complex B2B and B2C SaaS operations, handling customer onboarding, support tickets, live chat, and documentation creation. I also have hands-on experience in inbound sales, managing leads and turning them into engaged customers.
I speak native Spanish, which helps me understand the regional variations and cultural nuances of users across LATAM, including Mexico, Argentina, Colombia, Chile, and Peru. This insight has proven invaluable in boosting user adoption and building trust.
Tools I use: Zendesk, Intercom, Freshdesk, Notion, HubSpot, Google Workspace, Slack, Loom, and more.
What I bring to your team:
Handle customer support across chat and tickets
Run smooth onboarding calls and ensure customer confidence
Act as a liaison between clients and development teams
Create and enhance documentation, FAQs, and guides
Encourage product adoption through education and support
Work async or in real-time depending on your team flow
Bilingual communication in English and Spanish with cultural sensitivity
Why LATAM talent is a great choice for remote teams:
High-quality work and strong communication
Seamless time zone alignment with U.S. and EU
Bilingual support for broader customer engagement
Long-term commitment and consistent collaboration
Let’s deliver an amazing experience for your users, one that builds loyalty, drives engagement, and contributes to your success. Ready to jump in and make it happen.
Work Terms
Available for hourly, milestone, or fixed-price projects via Guru. Flexible for short-term or long-term work. Remote, time zone aligned (EST/CET). Communication Bilingual (English/Spanish). Self-managed, async-friendly, fast response.