Reliable Remote Tech Support & Virtual Assistance - Your Peace of Mind, My Full-Time Priority

I'm Hemadry Biswas, an IT professional and virtual assistant with a strong foundation in system administration, end-user support, and digital operations. I bring over four years of hands-on experience delivering high-quality technical support across Windows, Linux, and macOS environments, while also managing cloud-based workflows and client communication in fast-paced, distributed teams.
My core strengths include diagnosing and resolving technical issues, providing user support, maintaining endpoint security, and managing administrative operations. I have extensive experience working with platforms commonly used in small to mid-sized business settings, including Microsoft 365 (Word, Excel, Outlook, OneDrive etc.), Google Workspace(Google drive, Gmail, Docs, Sheets etc.), remote access tools (AnyDesk, TeamViewer, RDP), ticketing systems like Freshdesk, and visual tools such as Canva. I'm adept at managing shared inboxes, coordinating calendars, maintaining documentation, and supporting internal teams with precision and reliability.
In addition to technical support, I assist with routine cybersecurity hygiene, including password management, phishing awareness, basic hardening, and account recovery. I’m CompTIA Security+ (SY0-701) certified, and while I do not work as a full-time cybersecurity analyst, my background enables me to maintain secure, compliance-friendly environments, particularly for remote-first teams.
For clients seeking a dependable virtual assistant, I offer structured, detail-oriented support with data entry, appointment scheduling, inbox management, document preparation, basic research, and internal coordination. I’m fluent in English and have acted as a translator and liaison in international contexts managing technical and non-technical communication between Bangladeshi organizations and English-speaking donors and clients, even during high-stakes meetings.
I value smooth systems, clear communication, and deliverables that don’t need to be redone. Whether you need someone to respond to customer inquiries, troubleshoot a configuration issue, or manage backend admin tasks without hand-holding, I bring a strong sense of accountability and care to everything I do.
I may be new to Guru, but I’m not new to the work. If you’re tired of freelancers disappearing mid-project or delivering half-done tasks, I invite you to work with someone who values professionalism, consistency, and long-term relationships. I stake my reputation on showing up, following through, and solving problems before they become roadblocks.

Work Terms

Availability:
I work full-time but maintain dedicated time blocks each day (including weekends, if needed) for freelance projects. I can adapt to your timezone requirements and work best when expectations are set clearly. You can expect a structured and reliable work rhythm from me, not scattered multitasking or missed deadlines.

Response Time:
If I’m not occupied with ongoing work or meetings, I typically respond promptly. Otherwise, you can expect a reply within a few hours. For urgent needs or live collaboration (such as onboarding or clarification calls), I’m happy to schedule real-time sessions in advance.

Payment Terms:
I prefer to use Guru’s SafePay (escrow) for security and transparency. For long-term or larger projects, milestone-based or weekly billing structures are welcome by mutual agreement.

Preferred Communication & Tools:
I’m flexible with your preferred platforms, be it Google Meets, Microsoft Teams, Zoom, or traditional email. I maintain clear records, structured updates, and provide check-ins when needed. I prioritize clarity and accountability in every stage of communication.

Final Notes:
I value mutual respect, clear expectations, and dependable long-term partnerships. If you’re looking for someone reliable, detail-focused, and genuinely invested in helping your business run better , I’d be glad to support your goals.

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