"Empowering leaders with reliable support and streamlined solutions—so you can focus on what matters most."
I’m Karissa Aila Moises, an experienced Executive Assistant and Operations Specialist with over a decade of experience supporting high-performing teams, executives, and clients in fast-paced industries like BPO, healthcare, and telecommunications.
I specialize in calendar management, inbox organization, task coordination, SOP creation, training, and admin support—always delivered with consistency, clarity, and heart. My background in leadership, customer experience, and training management has made me a reliable and proactive partner who thrives on structure and efficiency.
Whether you need help streamlining your day, building systems, or making sure your team runs like clockwork, I’m here to help you stay focused on what matters most—while I take care of the rest.
Work Terms
1. Scope of Services
Included: administrative support (calendar & email management, document formatting, data entry, basic Canva design, task follow-up, SOP documentation).
Optional add-ons: advanced research, social-media scheduling, or training-deck creation can be purchased via custom offers.
Out-of-scope: legal/financial advice, cold-calling, or heavy coding; any request outside the agreed scope requires a new order or a custom extra.
2. Communication & Availability
Primary channels: Fiverr inbox (default) or client-provided workspace (Slack, Teams, or email) once the order begins.
Response time: within 12 hours on business days.
Working hours: Monday – Friday, 09:00–18:00 (UTC+8 / Manila). Urgent weekend support is possible with a rush extra.
3. Turnaround & Revisions
Standard delivery: as specified in each package (e.g., 1 business day for Basic tasks).
Revisions:
Basic: 1 minor revision
Standard: up to 2 revisions
Premium: unlimited reasonable revisions within 7 days of delivery
Substantial scope changes count as new work and will require a new offer.
4. Client Responsibilities
Provide clear instructions, access credentials, brand assets/templates, and deadlines at order start.
Confirm receipt of deliverables within 48 hours; otherwise, work is deemed accepted.
5. Confidentiality & Data Security
All information and credentials are treated as strictly confidential.
Files are stored on encrypted drives; access is revoked upon order completion.
An NDA can be signed upon request.
6. Payment & Extras
All payments flow through the Fiverr platform.
Rush delivery (≤24 hrs), weekend work, or additional task blocks are available as paid extras.
7. Cancellations & Refunds
Orders may be cancelled only through mutual agreement in line with Fiverr’s policies.
Work already completed is billable; partial refunds reflect the percentage of work delivered.
8. Feedback & Ongoing Support
Honest reviews help improve service quality—please share your feedback!