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Skills

  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Communication Skills
  • Customer Analysis
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Help Desk
  • Management
  • Marketing Analytics
  • Marketing Strategy
  • Microsoft Excel
  • Planning

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Services

  • i EXCEL in EXCEL

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    If you need help with Microsoft Excel, you're in the right place. I offer expert-level Excel services that can help you organize, analyze, and visualize your data in powerful ways. With over [insert number]...

    Customer AnalysisMarketing AnalyticsMarketing StrategyMicrosoft ExcelTrend Analysis

  • STRATEGIC ACCOUNT MANAGEMENT

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    As a strategic account manager, I can help you build and maintain strong relationships with your key clients. With years of experience in account management, I have the skills and expertise necessary...

    Client AssessmentClient ContactClient Issue ResolutionCommunication SkillsCustomer Experience Management

About

I am a Project Manager with eClinical Works

IT project manager with experience in Project Management, Customer Service, Training and Operations. Led a cross-functional team in
executing projects, increased delivery efficiency by 33% through creating and managing project plans, developing and managing timelines,
delegating tasks, and monitoring the progress of projects. Established effective communication channels to ensure timely completion of
projects, leading to improved product quality and customer satisfaction. Utilized Agile methodologies to increase productivity and
efficiencies, resulting in successful completion of all goals within budget and timeline. Leveraged risk management practices to mitigate
project risks and track milestones to ensure progress of projects. Produced reports to effectively communicate project status, budget/resource
allocations, deliverables, and timeline changes to stakeholders.