Customer Service & Sales Professional | Cold Calling, Appointment Setting & B2B Outreach Specialist

I'm a customer service and sales professional with 5+ years of experience helping U.S. businesses grow through outbound calling, appointment setting, and client support.

My experience spans multiple industries: I started as a Call Center Agent supporting a high-volume U.S. medical health system (Optum Healthcare), scheduling patient appointments and verifying insurance. I then moved into solar sales at Touchstone Pvt Ltd, cold-calling residential and commercial homeowners, qualifying leads on roof space, energy usage, and budget, and closing deals through structured pitches — consistently handling 300-400 calls per day. Most recently, I worked as a Customer Service Executive at DTE Energy, managing customer inquiries, billing, and account support.

Alongside this, I co-founded Vocals Connected, a BPO company running outbound campaigns for U.S. clients across healthcare, insurance, and B2B services — which has sharpened my skills in cold calling, objection handling, lead qualification, and CRM-based follow-up.

I hold a Bachelor's in Business Administration from Air University and I'm fully English-proficient, comfortable working U.S. business hours across time zones.

What I bring: reliability, consistency in hitting call and appointment targets, and the ability to adapt my pitch and tone to whatever industry or audience I'm speaking to.

Work Terms

Available 40 hours/week during U.S. business hours (Eastern Time), including Tuesday–Saturday or Wednesday–Sunday schedules as needed. Open to hourly or project-based payment terms.