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Skills

  • Management
  • Reports
  • Client Development
  • Company Profile
  • Contracts
  • Creative Design
  • Customer Retention
  • Customer Service
  • Customer Service Management
  • Family Lawyers
  • Invoicing
  • Marketing
  • Phone Support
  • Sales
  • Survey Design

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Services

  • Customer Engagement Manager

    $12/hr Starting at $500 Ongoing

    Dedicated Resource

    My responsibilities as Customer Engagement Manager are below but are not limited to, just contact me and we discuss: Solve client issues Assign resources from the company to the client Invoice and bill...

    Client DevelopmentCompany ProfileContractsCreative DesignCustomer Retention

  • Customer Service Specialist

    $9/hr Starting at $25 Ongoing

    Dedicated Resource

    Below my responsibilities as a CSR, but not limited to, if more is needed, just reach out to me and we can discuss: •Provides customer service in a timely manner via several means which include email,...

    Customer ServiceFamily LawyersManagementMarketingPhone Support

About

BPO industry Expert, Reliable and results-driven, KPIs and efficiency are the keywords to be successful on the sales and service industry

Hello,

My Name is Pedro Perez and I have been in the BPO (Business Process Outsourcing) for over 12 years, going through all stages from agent to supervisor and to Operations Management being the last role Senior Operations Manager at a Fortune 500 Company overseas. I present to you my expertise in the management role and any other role related to the Customer service, Support, and Sales accompanied by the reliability and quality that I deliver as well as all the skills that my experience brings to the table.

Work Terms

Hours of Operation: Flexible
Payment Terms: Weekly/Biweekly
Communication Preference: Call, Email, any other you may need.