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Skills

  • Academic Writing
  • Alcohol Industry
  • Brand and Sales Strategy
  • Conflict Resolution
  • Customer Satisfaction
  • Customer Service
  • Email Services
  • Email Support
  • Essay Writing
  • Marketing
  • Merchandising
  • Phone Support
  • Sales
  • Training
  • Travel Agent

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Services

  • Customer Service / Merchandiser

    $14/hr Starting at $25 Ongoing

    Dedicated Resource

    I have three years of working experience in a call center that handles an international travel agency company. Also, I possess an excellent background in customer service, sales, merchandising, and marketing...

    Academic WritingAlcohol IndustryBrand and Sales StrategyConflict ResolutionCustomer Satisfaction

About

Customer Satisfaction is my synonym for Success!

I am a graduate of Bachelors in Nursing in the year 2009. After I finished my degree, I immediately started working in a call center under the Priceline travel agency account. I was promoted to a Customer Relations Specialist after four months and I was awarded as one of the best agents. I developed excellent communication skills, empathy, teamwork, and patience while working with the account.

In the year 2013, I was hired by Dubai-Duty Free as a sales representative. I worked in different departments, such as liquor, watches, and perfumes. I acquired international training in customer service and selling skills provided by the company. Following the year 2015, I was hired as a Merchandiser by Brown-Forman, it is one of the largest American spirit companies. Having to gain an exceptional spirit and alcohol training internationally, I later became a training specialist for the brand. I conduct training for generic sales staff on how to sell, promote, and provide accurate information about our brand in Dubai Duty-Free. I can confidently say that I am an expert in the spirit and alcohol industry, particularly for Brown-Forman brand portfolios.

Currently, I hold an academic IELTS certificate and will pursue a diploma in Business-Marketing in Canada this September 2020. I also have a passion for providing service in writing essays for academic purposes.

Work Terms

I am available 40 hours per week, and payment can be done through bank to bank transfer or can be discussed prior to agreement.

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