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Skills

  • Microsoft
  • Administrative Assistant
  • Chat Support
  • Client Administration
  • Client Issue Resolution
  • Customer Service
  • Email Support
  • Leadership
  • LiveChat
  • Microsoft PowerPoint
  • Microsoft Word
  • Office Assistant
  • SaaS
  • Salesforce
  • Technical Support

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Services

  • Technical Support (LMS)

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    I look for a Customer Success Support job that focuses on  Learning Management System. I do well on General Administrative support tasks. I have relevant experience in providing Customer assistance to...

    Administrative AssistantChat SupportEmail SupportLiveChatMicrosoft

  • Customer Support

    $12/hr Starting at $250 Ongoing

    Dedicated Resource

    Customer Support & Operations Specialist | Team Lead | Knowledge Management Expert I help businesses deliver exceptional customer experiences by combining technical expertise, operational excellence,...

    Client AdministrationClient Issue ResolutionCustomer ServiceLeadershipMicrosoft

About

Customer Support Specialist with wide knowledge in LMS and Canva

I help SaaS, EdTech, and technology companies deliver exceptional customer experiences through world-class support operations, technical troubleshooting, AI-powered automation, and knowledge management.

With 11+ years of customer support experience, I've progressed from Customer Support Representative to Senior Global Support Specialist and now Global Support Team Lead, leading international support teams while supporting customers across the US, Europe, and APAC.

My expertise combines technical support, leadership, documentation, AI implementation, and operational excellence to help businesses improve customer satisfaction, reduce resolution times, and build scalable support processes.

Work Terms

40 hours/week

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