Are you seeking an efficient and intelligent professional with a positive mindset? Look no further! I am here to deliver outstanding results and assist businesses in achieving their desired objectives. My expertise lies in a wide range of administrative tasks, including but not limited to Data Analysis, Excel Reporting, Data Entry, Lead Generation, Web Research, , Marketing, Virtual Assistance, Project Management and Microsoft Excel. Prior to my freelance career, I gained valuable experience working for a reputable BPO Company for 10 years. During this time, I handled incoming/outgoing calls, ensuring that customers' concerns were addressed and resolved to the best of my abilities. Additionally, I had the privilege of managing a team of no less than 15 agents. My responsibilities encompassed tracking their scorecards, monitoring overall performance, and conducting thorough research and development. I excelled in documenting procedures and producing comprehensive reports, including day-to-day, week-over-week, and month-over-month performance analyses. Moreover, my skills extend to data handling, legal documentation, correspondence, and proficient root cause analysis. I am adept at identifying errors, formulating effective action plans, and improving performance to surpass client goals. If your specific requirements involve a particular program, platform, or application, rest assured that I am quick to learn and enthusiastic about adopting new techniques.