Experienced Fraud Prevention Analyst & Technical and Customer Support Specialist
Experienced hard working professional who is looking forward to have a challenging job where my experiences, skills, and capabilities can be utilized to achieve clients goals and objectives. I have been working in the BPO Industry for more than 11 years, handled several projects in telesales/telemarketing: inbound and outbound, customer service accounts, technical support specifically ISP support, back-end processes like handling fraudulent charges issues, email handling and chat and administrative support, also a quality assurance specialist. Experienced in training newly hired individuals to be productive and expert in their new job.
A Manager for more than four years, Trainer/Coach for almost a year, efficient in making sure that the staffs on the account are highly motivated while maintaining excellent performance work standards and creating a working environment wherein everyone would feel that they are part of the success. I am very competitive in achieving my goals and consistent in completing tasks on time. Focused on improvement and exceeding customer/client expectations and satisfaction.
Work Terms
I can positively work anytime of the day as the business calls for it. Paypal is the ideal payment terms for me.