I provide reliable, professional, and detail oriented Chat Support, Administrative Support, and Personal/Executive Assistance,Report analyst, Data entry, medical record analyzer and patient records services to help businesses maintain smooth operations and deliver an excellent customer experience. With over 10 years of professional experience, I have worked closely with customers, executives, and management teams in fast paced and high responsibility environments.
In Chat and Customer Support, I manage live chat and communications with a calm, empathetic, and solution-focused approach. I respond promptly to customer inquiries, carefully understand concerns, investigate issues, and provide clear and accurate resolutions while maintaining a professional tone. I am experienced in handling high-volume inboxes, following SOPs, documenting interactions, and ensuring customer satisfaction at every stage.
In Administrative Support, I assist with daily operational tasks such as calendar and commnication management, scheduling meetings, preparing agendas and minutes, organizing documents, maintaining records, and handling data entry. I am highly organized and detail-oriented, ensuring tasks are completed accurately and on time.
As a Personal and Executive Assistant, I support senior leadership with travel planning, meeting coordination, confidential document handling, reporting assistance, and follow-ups on action items. I understand the importance of discretion, professionalism, and accuracy when working closely with executives and handling sensitive information.
Employers can expect clear communication, strong written English, reliability, and accountability. I adapt quickly to new tools and systems, work independently with minimal supervision, and consistently focus on quality and efficiency.
My goal is to become a trusted long-term support partner who adds value by improving communication, organization, and customer experience, allowing clients to focus on their core business priorities with confidence.