Hello Clients, I am Sanat, having a professional experience of 12+ years in Sales, Marketing, Back-end Support, and Technical Support. Kochar Infotech Pvt Ltd After 1 year of core Job I got promoted as a 'Subject Matter Expert' and I was given a responsibility to handle a 15 member team IBM eClerx Services Ltd I worked with eClerx for 7 years. Here we worked for US / UK / Canadian Clients (all of them part of fortune 500 companies. I joined as an 'Analyst', within 12 months got promoted as 'Associate Process Manager' and after 2 years as 'Process Manager' - I audited calls on pre-defined quality guidelines and feedback was shared with agents (through reports) - Handled various client funded projects (Projects on Business improvement by increasing RoI, C-SAT, FCR, Quality vs. Customer Experience, etc..) - Converted 2 clients projects in BAU activity - Reporting - Preparing and presenting QBRs - Client engagement - Designing Client Portals