I'm currently working for a US-based company, Literati, as a Customer Retention Team Lead, helping them increase their Retention % from 10% to an average of 30%+ who have spent more than USD$10,000,000 (10 Million Dollars), which is a HUGE accomplishment for me as the Leader of a Team that I helped Shortlist, Interview, Hire, and Train in June 2020.
This accomplishment has been made possible by the Constant Improvement of the Retention Team through Training and Very High-Quality Control and Assurance to date, which has enabled this team to return 8X more than what they have spent, and counting.
All this was made possible due to my training, which was done by the Director of Projects, to whom I used to report directly. I worked as a Construction Manager for 7 years before starting my career in the Retention Industry. All these Analytical, Technical, and Detail-Oriented Mind Development happened due to my Bachelor's in Civil Engineering, from which I graduated as one of the Top 10 students of my batch, and a Master's in Project Management, which I'm always going to be grateful for as it has helped me immensely in establishing my skills such as Extreme Ownership, Decision Making, Policy Making, Time Management, Team Management, Data Management, Communications Management, and Attention to Detail.
The 3 skills that I'm extremely proud of among the above-mentioned are:
1. Attention to Detail:
As an Engineer by education, and with my grandfather being a Construction Manager and my father an Assistant Project Manager, this skill was passed on to me through my DNA. This skill has helped me remember the Codes & Conduct, Rules & Regulations, Policies & Protocols of each role I've been in.
2. Communication Management:
Since the beginning of my professional life, I have been so passionate about this skill that I was immediately appointed as a Communication Manager by the Director of Projects, and I was responsible for handling all the information/requests being circulated among different project stakeholders. This skill further helped me in creating Policies & Protocols for my Retention Team, which has been functioning to date by following those documents.
3. Extreme Ownership:
I've been the only male in my household, which helped develop this skill when I was a teenager. To this day, I completely hold myself responsible for all my decisions, even if they are based on intuition that has been constantly refined by all that time & experience since 2012.