Hi, I’m Jennifer! I am a tech-savvy Customer Service, Front Desk, and E-commerce Specialist based in Lagos, Nigeria, with 3 years of hands-on experience running a fast-paced retail business.
I specialize in combining high-touch customer care with structured backend operations. My expertise includes:
- E-commerce & Data Entry: Managing customer orders, monitoring inventory levels, generating invoices, and maintaining financial logs via Excel, QuickBooks, Google Sheets and any tool of your choice.
- Front Desk & Administration: Triaging high-volume inquiries, scheduling client appointments using Google Calendar, and organizing workflows.
- Empathetic Support: Delivering exceptional multichannel care across phone, HubSpot Crm, WhatsApp, live chat and any tool of your choice while resolving complaints calmly.
Proficient in MS Office Suite, Google Suite, HubSpot Crm, QuickBooks, Trello, Slack, and Canva, I build seamless operational workflows and keep customer satisfaction high. Let's work together!